How do I open a dispute?
If you recognize a problem with the dress, contact the seller within 4 days of receiving it.
Reach out to the seller first
Communicate directly with your seller to work out a problem transaction.
If you and the seller are unable to agree on a solution, please open a dispute through PayPal within 7 days of receiving the dress. Please note, payments made without logging in to a PayPal account or items picked up locally are not covered.
To open a dispute:
- Sign in to your PayPal account
- Navigate to the Resolution Centre
- Click the Dispute a Transaction button
- Complete the form
